Returns & Exchanges
Due to the perishable nature of our tea blends and drink enhancers, we cannot accept returns on food products, but we are committed to ensuring you love every sip. If your order arrives damaged or incorrect, please reach out within 14 days for a replacement or store credit.
Inspect Your Package
Upon delivery, please examine your loaded tea kits for any signs of shipping damage or missing items.
Contact Customer Support
Email our team at [email protected] with your order number and a photo of the product issue.
Evaluation
Our quality assurance team will review your request within 48 hours to approve a refund or a fresh replacement shipment.
Resolution
Once approved, we will process your store credit or ship out your replacement tea blends at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing